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FAQs

FREQUENTLY ASKED QUESTIONS

We are obsessed with solving your smart home. Part of that is by answering questions, and we’ve noticed a few questions we get a lot. Whether you are just starting out or expanding to make your smart home setup awesome, here are a few questions that may be floating around your brain.

General

Yes we carry both general liability insurance with over $1M in coverage as well as Workers Compensation coverage for any employees and subcontractors that we employ.

We are taking all proper precautions as outlined by the CDC including washing/sanitizing our hands before entering your home, as well as wearing face masks. We also fully practice social distancing with all of our customers. We offer multiple touchless payment methods including Zelle, Venmo, Paypal, Apple Pay, Cashapp, etc.

We strive to leave every customer house with them fully knowing how to use their new technology.  We are always here to help if you are having issues.  We pride ourselves on being locally owned and operated, and always available to support our customers.  Any products that we provide to our customers also come with the full manufacturer warranties.

We create individual plans for each one of our customers, our technicians will make sure the job is done correctly following industry standards. We will do whatever it takes to deliver the best possible work. At Odyssey, we prioritize quality over quantity.

Billing And Payments

Unfortunately we don’t offer finance, we are currently working with some finance companies looking for the best option to our customers. We offer multiple forms of payment methods including Credit Cards, Zelle, Venmo, Paypal, Apple Pay, Cashapp, etc.

We personalized each project, learning the needs of our customers and creating a personalized solution to each one. Our installation prices are very competitive, we will work to find the best products that fit your budget. Please contact us for a free consultation.

WiFi And Networking

  • Mesh is an antiquated setup where you set up wireless repeaters throughout your house.  When you are trying to use WiFi your information (surfing/streaming, etc.) needs to hop from one repeater to another over the “mesh” network.  It delays your communication.  It cause buffering.
  • With our whole house WiFi setups, we place wireless access points in specific locations in your home and hardwire them back to your modem/router so that regardless of where you are in your home, you are always directly connected to your modem/router.  It speeds up your communication and eliminates buffering and slow downs.